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    Online Return Policy

    It is important to us that our customers are fully satisfied with their online purchases. This is why we make the return process easy for you. In order to keep our customers happy, we offer a 7 day return policy for online purchases. If you receive your order and are not satisfied for any reason, you can return the product(s) by mail to following address:

    10847 Avenue Moisan
    Montreal,QC
    H1G-4N6

     

    The following criteria must be met in order for an item to qualify for a reimbursement:

    -  Order shipped within 7 days.
    -  The product is unworn.
    -  The product is unused.
    -  The product is undamaged.
    -  The product is in its original packaging with price tags attached.
    -  Must be a Canadian order

    In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, THE FLEXX reserves the right not to issue a refund.

    If you wish to reach a representative at The FLEXX, call: 514-322-2282 (offices are open between 9-5 ET)

    RETURNS

    All refunds will be issued in the form in which payment was originally received. The refund will only be issued once the returned item has been received and inspected by THE FLEXX.